Customer review management
Review management connected to customer delivery
Make customer reputation part of the delivery workflow instead of an isolated marketing chore.
Build reputation from completed work
Review requests are most useful when they begin from a real customer relationship and completed work record.
- Connect review requests to customers
- Retain provider and location context
- Monitor response and publication state
Respond faster without giving up control
AI can help prepare thoughtful language while people retain responsibility for what is approved and published.
- Draft grounded review responses
- Require appropriate review before publication
- Record the decision and publication evidence
Questions
What teams usually ask first
Start with the workflow creating the most friction, then expand the workspace deliberately.
Can AI reply to reviews automatically?
Orchestiva can prepare a response draft, but publication remains controlled by configured permissions and review policy.
Is a Google Business Profile connection required?
Google Business Profile connectivity depends on provider access and production configuration. Manual records can support the workflow while a provider is not connected.