Terms of Service

1. Agreement and authority

These terms govern access to Orchestiva's business-workspace service. A person accepting for a business must have authority to bind it, must be at least 18, and must use the service for authorized business purposes.

An agreed order or data-processing agreement may add terms. Mandatory legal rights are not excluded. The Privacy Policy explains information handling; accepting these terms does not replace separate consent needed for optional integrations or sensitive processing. These terms apply when they are presented for acceptance or incorporated into an agreed order and do not retroactively replace an earlier agreement.

2. Accounts and workspace administration

Provide accurate account information, safeguard credentials, and notify us of suspected unauthorized use. Do not share an individual login when separate memberships are appropriate. Workspace administrators are responsible for invitations, permissions, approved connections, and staff access.

Removing a member revokes workspace access but does not necessarily erase that person's global account or authored records. Customers are responsible for ensuring information they upload or connect may lawfully be processed and shared with authorized workspace users.

3. The service and permitted use

Subject to the agreed plan and these terms, Orchestiva permits customers to use the service for internal business workflows. Features can depend on plan entitlements, configuration, external accounts, provider approvals, and availability.

Do not use the service for unlawful activity, unsolicited or deceptive communications, infringement, harassment, unauthorized surveillance, credential theft, security interference, cross-workspace access, or evasion of authorization and usage limits. Do not submit authentication secrets or complete payment-card security information as ordinary workspace content. Report suspected vulnerabilities privately to orchestiva@gmail.com.

4. Customer records and Orchestiva materials

Customers and their licensors retain rights in the records and content they provide. They grant Orchestiva the rights necessary to host, process, transmit, and display those records to deliver authorized service use, subject to the Privacy Policy, applicable agreements, and law. This is not a transfer of ownership or a general advertising or model-training licence.

Orchestiva retains rights in its software, branding, and documentation. Third-party materials remain subject to their owners' rights.

5. Integrations, communications, and AI

Customers choose and authorize provider connections. Provider terms also apply, and Orchestiva cannot guarantee continued access, verification decisions, quotas, or availability. Revoking a connection does not automatically remove previously imported records.

Users must review recipients and content before sending messages or publishing material and remain responsible for required notices and permissions. Voice, social, recording, and public-review capabilities require their own lawful authorization.

AI-assisted output may be incomplete, inaccurate, or unsuitable. Review it before relying on it or taking action. It is not legal, tax, accounting, medical, or other regulated professional advice. Google data remains governed by the Google-specific restrictions in the Privacy Policy.

6. Plans, payments, and trial access

Prices, currency, billing frequency, limits, and charges are those disclosed at checkout or in an agreed order. Orchestiva's current standard public trial is 14 days and requires a card; the actual offer presented at checkout controls. Unless cancelled under the disclosed terms, a subscription may become paid and renew at the displayed interval.

Free beta access is available only when expressly granted. It is no-card, time-limited to the stated period, and can pause at expiry. It is not a permanent entitlement or authorization to charge a card.

The billing portal supports payment-method updates, invoice history, supported plan changes, and cancellation at the end of the current billing period without cancellation proration. A price change can be invoiced immediately; configured decreases or shorter billing intervals can be scheduled for period end. The confirmation for a particular transaction controls.

Refund requests are reviewed case by case through orchestiva@gmail.com, subject to applicable terms and non-waivable legal rights. Applicable taxes will be disclosed and handled as required; these terms do not state a universal tax rate or activate Stripe Tax.

7. Availability, support, and changes

Orchestiva provides support on a best-efforts basis through orchestiva@gmail.com. No response-time or service-level commitment applies unless separately agreed in writing. Interruptions, defects, and provider outages can occur. Customers should keep independent copies of records important to their business.

We will disclose material service or pricing changes before they apply and provide notice required by applicable law or an agreed order. Beta access may change as testing proceeds. Customers should not rely on an unconfigured connector or unverified workflow for critical operations.

8. Suspension, cancellation, and data

We may restrict access when reasonably necessary to address security, unlawful use, a material breach, or unpaid charges, subject to applicable law and agreed terms. Where practical, we will explain the issue and offer an opportunity to resolve it. The implemented failed-payment workflow provides a seven-day grace period before access can pause; it does not automatically delete data.

Cancelling a subscription, leaving a workspace, and requesting deletion are different operations. Cancellation does not delete a workspace. The Privacy Policy describes the current minimum 30-day deletion-review hold and its limitations. Orchestiva does not promise self-service export or automatic purge where those processes have not been implemented and verified.

9. Warranties, limitations, and responsibility

Orchestiva will provide the service under these terms and any separately agreed commitments. Except for commitments and warranties that cannot legally be excluded, the service and AI output are provided without additional promises of uninterrupted availability, fitness for every purpose, or error-free results.

To the maximum extent permitted by applicable law, Orchestiva is not responsible for indirect, incidental, special, consequential, or punitive losses, or for losses caused by a customer's content, configuration, credentials, unauthorized use, or a third-party provider outside Orchestiva's reasonable control.

Nothing in these terms excludes rights or responsibilities that applicable law does not allow the parties to exclude. Unless a legally reviewed agreed order establishes a different allocation, each party remains responsible for losses caused by its breach, negligence, wilful misconduct, or violation of law to the extent determined under applicable law. These terms do not impose a numerical liability cap.

10. Concerns, notices, and updates

Contact orchestiva@gmail.com first to attempt to resolve a concern. An agreed order may identify governing law and forum. These terms do not impose arbitration or waive class-action rights.

We will make the current terms publicly available and provide appropriate notice of material changes. Changes will not be represented as accepted before the required notice and acceptance process. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law.